These Terms of Service ("Terms") are an agreement between you and Baela, operated by Manoj Aryal, doing business as Baela, San Jose, California, USA("Baela," "we," "us"). By creating an account or using baela.ai (the "Service"), you agree to these Terms and our Privacy Policy. Please read Section 11: it requires individual arbitration of most disputes.
1. Who can use Baela
You must be at least 16 years old and able to form a binding contract. You are responsible for your account and for keeping your login secure.
2. What Baela does, and what you authorize
Baela helps you search for jobs. Depending on your settings, it finds and scores job postings, tailors your resume, writes cover letters, answers application questions, submits job applications on your behalf, and sends emails and follow-ups to recruiters. By turning on a search in Autopilot mode (the default), you authorize Baela to take these actions for you, using the information in your profile, without asking you before each application. You can switch any search to Review first, pause it, or stop it at any time.
Your responsibilities
- Truthful information. Everything in your profile and answers must be accurate and yours. Baela tailors how your real experience is presented. It is designed not to invent qualifications, and you agree not to ask it to.
- Review your profile. Applications use your saved profile and answers, so keep them current.
- Third-party sites. Employers' hiring systems and job sites have their own terms. Some sites (for example, LinkedIn) may restrict automated activity on accounts. When you use Baela's browser extension on such sites, you do so at your own discretion and risk.
No guarantee of results
Hiring decisions are made by employers. Baela does not guarantee interviews, offers, responses or employment, and is not an employment agency or a party to any employment relationship.
3. Plans and automatic renewal
- Our 3-day promise. If Baela hasn't submitted any applications for you within 3 days of your first payment, email support@baela.ai and we will refund that payment in full. This is a promise about our work, not about results: hiring decisions are made by employers.
- Automatic renewal. Your card is charged the plan price when you subscribe, then again automatically at the start of each billing period (monthly, every 3 months or yearly), until you cancel. For yearly plans, we email you a reminder 15 to 45 days before each renewal, with the price and how to cancel. Current prices: Standard $9.99/month, $24.99 every 3 months or $79.99/year; Pro $18.99/month, $47.99 every 3 months or $149.99/year; Concierge $99/month, plus any applicable taxes.
- How to cancel. Cancel anytime online in Settings → Billing → Cancel subscription, in one click, or email support@baela.ai. If you cancel later, you keep access until the end of the period you paid for, and you won't be charged again.
- Price changes. We will tell you about any price change in advance by email, and it takes effect only at your next billing period. You can cancel before then.
- Live sessions. Live mock interviews ($49.99) and 1:1 learning sessions ($24.99) are one-time purchases with a subject matter expert, available on any plan. They are offered for software engineering roles for now. They do not renew. After you buy one, we email you within one business day to schedule it. You can reschedule or cancel for a full refund up to 24 hours before the session, or anytime before it is scheduled. If we can't schedule it within 14 days, we refund you in full.
- Usage limits and pacing. Each plan includes the usage limits shown on the pricing page and in the app. Baela paces applications over time to keep quality high and to work within employers' hiring systems.
4. Refunds
Payments are generally non-refundable, except where required by law and under our 3-day promise (Section 3). Beyond that, we want you to be treated fairly: if something went wrong (for example, Baela did not submit applications for you during a paid period), email support@baela.ai within 14 days of the charge and we will review it and refund where appropriate.
5. Acceptable use
You agree not to: provide false information or apply as someone else; use Baela for anyone other than yourself; resell the Service; attempt to break, overload, scrape or reverse-engineer it; abuse refunds or create multiple accounts; or use it to send spam or unlawful content.
6. Your content
You own your resume and other content. You give Baela a limited license to use, process and transmit it only to provide the Service to you (including sending it to employers and recruiters at your direction). This license ends when you delete your content or account, except for copies already sent to employers at your direction.
7. Referral partners
If you joined through a school, creator or friend link, that partner may receive a commission from your subscription. Discounts from partner links apply as shown at checkout.
8. Changes to the Service and Terms
We may improve or change the Service. If we make material changes to these Terms, we will notify you in advance by email or in the app. Continuing to use Baela after changes take effect means you accept them.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, BAELA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. AI-GENERATED CONTENT MAY CONTAIN ERRORS. WE DO NOT WARRANT THAT ANY APPLICATION WILL BE SUBMITTED, RECEIVED OR CONSIDERED BY AN EMPLOYER.
10. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, BAELA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, EARNINGS, EMPLOYMENT OPPORTUNITIES OR DATA. BAELA'S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID BAELA IN THE 12 MONTHS BEFORE THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU.
You agree to indemnify Baela against claims arising from information you provide that is false or that you did not have the right to provide, or from your violation of these Terms.
11. Dispute resolution and arbitration
- Talk to us first. Before filing any claim, email hello@baela.ai describing the issue. We will try in good faith to resolve it within 30 days.
- Arbitration. If we can't resolve it, any dispute relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court.
- No class actions. Claims may be brought only individually, not as a plaintiff or class member in any class or representative proceeding.
- Opt out. You may opt out of this arbitration agreement by emailing hello@baela.ai within 30 days of creating your account.
12. Ending your account
You can delete your account anytime. We may suspend or end accounts that violate these Terms or put others at risk. Sections that by their nature should survive (for example, 9–13) survive termination.
13. General
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. If any part is found unenforceable, the rest remains in effect. These Terms and the Privacy Policy are the entire agreement between you and Baela about the Service.
14. Contact
Manoj Aryal, doing business as Baela · San Jose, California, USA · hello@baela.ai